Resources
Have specific questions? Contact our insurance and program providers—they’re available to help you and are often the best first point of contact.
| Benefit Programs | Contact Information | Group ID |
|---|---|---|
| Archrock Benefits Helpline | 281-836-8100 Monday through Friday Benefits@Archrock.com |
N/A |
|
Medical Coverage |
Blue Cross Blue Shield of Texas (BCBSTX) |
Group #187089 |
| Genomic Life | 844-694-3666 memberservices@genomiclife.com genomiclife.com |
N/A |
|
Hinge Health |
855-902-2777 |
N/A |
| Teladoc | 800-835-2362 TeladocHealth.com/register/WELL-BCBSTX (Enrollment code: WELL-BCBSTX) |
N/A |
|
Health Savings Account |
PNC Bank 844-356-9993 participant.pncbenefitplus.com |
N/A |
| Flexible Spending Accounts | PNC Bank 844-356-9993 participant.pncbenefitplus.com |
N/A |
|
Prescription Drug Coverage |
CVS Caremark |
N/A |
| CVS Weight Management Program |
CVS Caremark 800-207-2208 cvsweightmanagement.com |
N/A |
|
Dental Coverage |
Cigna Healthcare |
Group #3339201 |
| Vision Coverage | VSP 800-877-7195 vsp.com |
Group #30058069 |
|
Life and AD&D Insurance Claims |
Contact your local HR representative |
Group #70400 |
| Supplemental Benefits (Accident, Hospital and Critical Illness) |
Prudential 844-455-1002 Monday through Friday 8 a.m.to 8 p.m. ET prudential.com/mybenefits |
Group #70400 |
|
Travel Assistance Program |
International Medical Group U.S.: 855-847-2194 Outside of the U.S.: 317-927-6881 |
N/A |
| Disability Coverage (Short-term and Long-term Disability) |
Contact your supervisor/local HR representative and then file a claim with Prudential: 877-367-7781 prudential.com/mybenefits |
Group #70400 |
|
401(k) Retirement Plan |
T. Rowe Price |
N/A |
| CAPTRUST Financial Resources | 800-967-9948 captrustadvice.com/scheduler |
N/A |
|
Employee Assistance Program |
Prudential |
N/A |
| Pet Insurance | MetLife 800-GET-MET8 metlife.com/getpetquote |
N/A |
|
Legal Plan |
MetLife |
N/A |
Medical Plan
- Coinsurance: Percentage you pay for covered healthcare services after you've met your deductible
- Copay: Set amount you pay for provider visits, prescriptions, and other healthcare services
- Deductible: Amount you pay before insurance starts contributing (except where copays apply)
- Explanation of Benefits (EOB): Explanation of the costs of your claim, how much the plan paid, and any remaining balance
- High-Deductible Health Plan (HDHP): Health plan with a high deductible where you pay the full cost of non-preventive medical care and prescription drugs until you meet the deductible
- Network: Group of providers that the plan contracts with to give you a discounted rate
- Out-of-Network: Providers who aren’t contracted with the plan and usually charge more
- Out-of-Pocket Maximum: Most you'll pay out-of-pocket each year for covered expenses
- Plan Year: Period when your coverage is active (Archrock's is Jan 1–Dec 31.)
- Preferred Provider Organization (PPO): Medical plan that provides coverage through a network of selected healthcare providers
- Premium: Amount paid for your insurance each month; Archrock pays the larger portion of the cost, and you pay the rest
- Preventive Care: Routine healthcare services like check-ups, immunizations, and screenings
- Primary Care Physician (PCP): Provider who is your first point of contact for medical care
- Specialist: Provider who focuses on a specific area of medicine or a group of patients to diagnose, manage, prevent, or treat certain types of symptoms and conditions
Prescription Coverage
- Formulary (Prescription Drug List): List of generic and brand-name prescription medications covered by your health insurance plan
- Generic Drugs: Non-brand drugs with the same active ingredients as, and that typically cost less than, their brand-name counterparts.
Dental Plan
- Calendar Year Maximum: Amount the plan pays per member, per year
Life Insurance Coverage
- Evidence of Insurability (EOI): Application process where you provide health information to be considered for certain types of insurance coverage
- Guaranteed Issue: Amount up to which an EOI isn't needed to be approved for coverage